Important Update
Customer Handbook: Most important things to know about the migration of Citibank customers onto Axis Bank platforms. Click here
Scan to connect with us on WhatsApp
x
- Home
- Forward Together
A heartfelt thank you for your unwavering support during the transition of Citi's consumer business in India to Axis Bank, which is now complete. We have securely integrated your data into Axis Bank systems for a seamless migration and designed products that bring you the best of both the worlds, while minimizing changes to your banking experience.
With completion of the migration, amongst other things, you will now have the access to:
• 5300+ Axis Bank branches and 16000+ Axis Bank ATMs for all your banking needs.
• Award-winning digital capabilities via our Internet Banking and Mobile Banking App, open.
• Best-in-class Axis Bank products across banking and cards.
I hope in the last few months, we have been able to demonstrate our values of customer centricity, inclusivity, and empathy to you in a meaningful manner. As we move forward, be rest assured that we will keep you and your needs at the heart of everything we do.
Once again, thank you for being a part of our 40 million-strong family.
Warm regards,Amitabh Chaudhry
Know more about the transition of your relationship to Axis Bank
Accounts & Investments
Explore
Credit Cards
Explore
Loans
Explore
Digital Banking
Explore
Our commitment to a seamless transition
We are ensuring a smooth transition journey for you with minimal changes to the way you bank or use your card.
Your account & card details
will remain the same.
- Your account numbers and credit & debit card numbers will remain unchanged.
- ATM and credit card PINs and tokens will be migrated as is.
No change in features &
benefits of your product(s)
- Your existing product benefits will remain the same and we have introduced exciting new features to elevate your experience.
Value and benefits of your
reward points / miles remains unchanged
- Your accumulated reward points earned until the migration date will be converted to Axis Bank EDGE REWARDS.
- The value and benefits of these points / miles will remain the same and they will never expire.
No change in the way
you make payments
- Standing instructions, payees, and billers will be migrated without any change.
- All your NACH mandates for loan EMIs and mutual fund subscriptions will be migrated centrally.
Access extensive network and enhanced
suite of products & services
- Access 12000+ ATM and 5300+ branches with locker access at over 3800+ branches.
- Leverage the expertise of the Axis Franchise with Axis Finance | Axis Capital | Axis Securities | Axis Mutual Fund | Axis Trustee.
Experience the best of Axis at your fingertips
- Embrace best-in-class, award winning digital banking capabilities with Axis Bank Internet and Mobile Banking App, open.
- Access over 250+ banking services at the tap of the finger.
Frequently Asked Questions
Bank Accounts
- Bank Accounts
- Credit Cards
- Loans
- Investment
- Insurance
- Digital Banking and Payments
- General
- Card Services
- Reward Points
- Miscellaneous
When is the migration from Citi Bank to Axis Bank expected to occur for all my banking relationships?
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
What changes should I expect on my credit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date:
| Card features and services | Pre migration day | Post migration day | ||
|---|---|---|---|---|
| Card details | Card PIN | Remains the same | ||
| Card number, expiry date and CVV | Remains the same | |||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same 2 | |||
| Credit Limit | Remains the same 2 | |||
| Fees and statements | Outstanding balances and ongoing EMIs | Remains the same | ||
| Billing cycle – Statement generation date and payment due date | Remains the same | |||
| Annual fees and spend based fee waivers | Remains the same | |||
| Statement preferences (Digital / physical) | Remains the same | |||
| Payment channels | Citi channels | Axis Bank channels | ||
| Digital services – Mobile or Internet Banking | Citi Mobile / Internet Banking | Mobile Banking app open / Internet Banking | ||
| Customer Service support | CitiPhone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | ||
| Recurring payments / standing instructions | No impact | |||
| Auto debit / eNACH mandates for repayment of credit card bills | No impact3 | |||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | |||
| Existing Biller registrations on Citibank Online Bill Pay and Citi Mobile‘ App | No impact | |||
| Transaction alerts (OTP, transaction, statement alerts) | Citi branded | Axis Bank branded | ||
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | ||
• Note: Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
• Credit Limit: Post migration, you will enjoy a single aggregate credit limit across all your Citi-branded Credit Card(s) and Axis Bank Credit Cards you hold currently. This limit will be the sum of the limits of Citi-branded Card limits and the Axis Bank aggregate limit you enjoy currently. In case you hold a Fixed Deposit backed credit card with Axis Bank, limit for the same will be available only on the Fixed Deposit-backed card and will not be a part of the aggregate limit available to the unsecured cards.
• e- NACH Mandates: For existing e-NACH mandates for your card repayment, presentation will be done to your bank 3 days prior to the payment due date (PDD), to ensure timely credit to your credit card account.
What are the key milestones to look out for with the upcoming migration of my Citi branded Credit Card(s) to Axis Bank?
Please find below the key milestones in your migration journey:
| Key milestone date | Important information to note |
|---|---|
| Before migration day1 | • Continue to use your Citi-branded card (s) seamlessly, along with access to Citibank Online Account and Citibank Mobile‘ App • Expect limited services interruption on your card services a few days before migration You will be informed of the details in advance. |
| On migration day1 | • Migration of your Citi relationship to Axis Bank Expect limited services interruption, including your access to Citibank Online Account, Citibank Mobile‘ App, and cash advance withdrawals. • Avail benefits of the new Axis Bank card (s) on your existing Citi-branded card (s) |
| Post migration day1 | • Migration completed for transfer of your Citi relationship to Axis Bank Download and register on Axis Bank Mobile Banking App, open to start viewing all your Citi relationship. If you are an existing customer of Axis Bank, login to view your migrated account(s). Continue using your existing Citi Card seamlessly and enjoy the benefits of your new Axis Bank card. • Reward point redemption available, including those rewards previously earned, through Axis Bank EDGE REWARDS portal. |
| H2 2024 | • Your Citi branded Card(s) will be replaced by a new Axis branded Card(s). We will keep you updated in this regard. |
Note: Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in
What will be the name of my Citi-branded Credit Card post migration?
Please refer the table below to find out the name of your new credit card effective migration day:
| Existing product name | New product name | Detailed Terms and Conditions |
|---|---|---|
| Citi Rewards Credit Card | Axis Bank REWARDS Credit Card | Click Here |
| IndianOil Citi Credit Card | IndianOil Axis Bank Premium Credit Card | Click Here |
| Citi PremierMiles Credit Card | Axis Bank Horizon Credit Card | Click Here |
| Citi Cash Back Credit Card | Axis Bank Cashback Credit Card | Click Here |
| First Citizen Citi Credit Card | Axis Bank Shoppers Stop Credit Card | Click Here |
| Citi Prestige Credit Card | Axis Bank Olympus Credit Card | Click Here |
| Citi Business Credit Card | Axis Bank REWARDS Credit Card | Click Here |
| CitiBusiness IOC Credit Card | IndianOil Axis Bank Premium Credit Card | Click Here |
| IKEA Family Credit Card by Citi | IKEA Family Credit Card by Axis Bank | Click Here |
How do I access my card post the completion of migration? Will I be able to access my card with Citibank Online Account / Citi Mobile‘ App credentials?
Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile‘ App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citi-branded Card credentials. You can download the Axis Bank Mobile App at here while the Internet Banking can be accessed at here.
How and when will I get to know my Axis Bank Customer ID?
If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.
In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.
What are the various customer service channels available to me?
Before migration: Please reach out to Citibank customer service channels at 1860 210 2484 for any assistance. For more information, click here.
After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are equipped to help you with any questions you may have, including those related to your Citi relationships and the migration process.
For more information on Axis Bank’s customer service channels, please refer to the following link: click here
Post migration, how can I block my credit card in case of any fraudulent activity?
Post migration date, should you wish to block your credit card, please use the Axis Bank service channels as detailed below:
- SMS BLOCKCARD to 56161600 or +918691000002 from your registered mobile number
- Call Phone Banking at 1860-419-5555 or visit the nearest Axis Bank branch to block your credit card.
- Internet Banking:
- Login to Axis Internet Banking
- Go to Cards
- Select Credit Cards
- Select the respective Credit Card you want to block
- Click on Block Credit Card
- Axis Bank Mobile App:
- Login to Axis Bank Mobile App
- Click on More
- Select Other Services
- Choose Block Credit Card
Post migration, what are the channels I can use for raising a dispute or reporting a transaction as fraudulent?
On migration day, rest assured, all your ongoing disputes will be migrated to Axis Bank platform.
Post migration, you can use the Axis Bank service channels to raise any new dispute or report a fraudulent transaction:
- i. Axis Bank Website:
- Go to the “Support” section which can be accessed here
- Scroll down to the “Reach us here” menu
- You can choose the below options to raise a dispute or report a fraud:
- Connect via Email
- Connect via ‘Chat with Agent’
- ii. Axis Bank Mobile Banking App, open:
- Select “Support” on the landing page
- Scroll down to the “Reach us here” menu
- You can choose the below options to raise a dispute or report a fraud:
- Connect via Email
- Connect via ‘Chat with Agent’
- Choose Debit Cards
- Select Block and Replace
- iii. Call Phone Banking at 1860-419-5555, 1860-500-5555 or 1800-103-5577 (Toll Free Number)
- iv. Visit your nearest Axis Bank branch to raise a dispute or report a fraudulent transaction
How will my unresolved service request/disputes be managed post migration?
Rest assured, all your ongoing service request / disputes will be migrated to Axis Bank platforms on migration day.
Post migration, all your existing service requests / complaints / disputed transactions will be managed by Axis Bank. You may contact Axis Bank phone banking (1860 419 5555 & 1860 500 5555) with the complaint ID for resolution.
What will happen to my accumulated reward points or miles on my old/ existing Citi branded Card?
All your unredeemed reward points, as of migration day, will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own, while ensuring that the monetary value remains the same. The points accumulated till the migration date will remain never expiring. However, points earned post migration will expire after three years. E.g.: Points earned on 10 th August 2024 will expire on 10th August 2027
Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.
To understand the value of your accumulated reward points post migration, refer to the rewards calculator here.
Please note, your reward balances across all banking products will be consolidated and can be viewed on Axis Bank Mobile App or EDGE REWARDS portal.
Please refer to the table below for conversion details:
| S. No. | Citi Product Name | Axis Bank Product Name | Reward Conversion Details |
|---|---|---|---|
| 1 | Citi Rewards Credit Card | Axis Bank Rewards Credit Car | 1 Reward Point = 1.75 EDGE REWARDS |
| 2 | IndianOil Citi Credit Card | IndianOil Axis Bank Premium Credit Card | 1 Turbo Point = 1 EDGE Mile |
| 3 | Citi PremierMiles Credit Card | Axis Bank Horizon Credit Card | 1 Mile = 0.45 EDGE Miles |
| 4 | Citi Prestige Credit Card | Axis Bank Olympus Credit Card | 1 Reward Point = 1 EDGE Mile |
| 5 | Citi Business Credit Card | Axis Bank Rewards Credit Card | 1 Reward Point = 2.5 EDGE REWARDS |
| 6 | CitiBusiness IOC Credit Card | IndianOil Axis Bank Premium Credit Card | 1 Turbo Point = 1 EDGE Mile |
| 7 | IKEA Family Credit Card by Citi | IKEA Family Credit Card by Axis Bank | 1 Reward Point = 1 EDGE REWARD |
Note: Even though there may be changes in number of reward points on your card(s) post migration, the monetary value of your reward points will continue to remain the same.
What redemption options will I be able to enjoy on my Axis EDGE REWARD Points / EDGE Miles after migration?
Rest assured, you can continue to redeem your reward points through existing redemption options. After migration, you can redeem your Axis EDGE REWARD Points / EDGE Miles through multiple redemption options across various channels, depending on your card type.
CREDIT CARD:
• EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.
• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.
• SMS based redemption
• In-store (POS) based redemption at partner stores/ merchants
FFor details on rewards redemption T&s;Cs, please click here:
For details on partner miles conversion or Miles Transfer program, please visit:
Which points will be redeemed first during redemption: migrated Citi points or points earned after migrating to Axis Bank?
After migration, all your migrated Citi points will be treated as if earned in Axis on the migration day. Points earned directly in Axis will retain their original earn dates.
• If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis points which are earned after migration.
• If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis before migration day will be redeemed first, followed by Citi points. Any reward points earned after migration day across all your cards will be redeemed as per their respective earn dates.
Will I be able to view the reward points earned for each transaction?
Yes, for transactions completed after migration, you will be able to view corresponding rewards points earned against each transaction, on the Axis Bank Mobile app and Axis Bank EDGE REWARDS website.
Additionally, all unredeemed Citi reward points earned as of migration day, will be converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own and will be available at a cumulative level on Axis Bank mobile app and EDGE REWARDS website.
Please follow the below steps to view your reward points post migration to Axis Bank:
• Log in to Axis Bank Internet Banking or Mobile App
• Go to Menu (☰)
• Click on ‘Reward Points’
• Click on ‘Transaction History’
• Visit ‘Earns’ or ‘Redemption’ section to see the points earned and redeemed per transaction
I’m awaiting refund/reversal on one of my Credit card purchases. Will that be impacted due to migration?
No, there will be no impact on your refund / reversal due to migration. They will be processed as and when they are received from the merchant. These can be viewed on your Citibank Online Account or Citi Mobile ® App before migration and on Axis Bank Mobile App or Internet Banking platform after migration.
How do I pay my credit card bills after migration?
Post migration, please make payments towards your credit card outstanding via various payment methods as detailed below:
Note: Please ensure that payments are made against your replacement credit card number
Pay from Axis Bank Savings Account
• Axis Bank Internet Banking
• Axis Bank Mobile Banking App, open
• Auto Debit
• Pay at ATM
• Cash/ Cheque Payment *
Note: For repayments done through cheque, credit will be processed to your card account when funds are 18ealized at Axis Bank’s end.
Pay from other bank savings account
Pay via UPI (from any UPI enabled application like Google Pay, PhonePe etc.).
NEFT facility using the below details:
| Beneficiary Name | Name as on Credit card |
|---|---|
| Beneficiary Bank Name | Axis Bank |
| Beneficiary Branch Name | Mumbai |
| Beneficiary Account Number | Your 16-digit Credit card number |
| IFSC Code | UTIB0000400 |
For further details, please refer the following link.
Will I be able to access historical transactions and statements for my credit card after migration on Axis Bank mobile App/ Internet Banking?
Post migration, you will be able to view your credit card statements for the past 18 months using Axis Bank Mobile App or Internet Banking.
Will the auto-debit facility set up for repayment of my credit card bill remain active post migration?
Yes, your existing auto-debit facility will remain active on your replacement card, post migration day.
Will the existing standing instructions/ recurring payments set up on my card continue to work after migration?
Yes, any standing instructions/ recurring payments that you currently have in place with merchant/ product/ service providers such as for OTT subscriptions (such as Netflix etc.), Mutual Funds and SIPs, insurance payments, utility bill payments, etc. will continue to work after migration as usual.
After migration, please sign-up here to view and manage standing instructions set up on your card
Please find the detailed steps below:
• Visit Axis Bank SI Hub portal at: here
• Click on Sign-up
• Enter profile details (name, email address) and set up your account password
• Verify your details using the verification code and submit
• Upon successful verification, ‘Add Your Card’ screen appears
• Enter your card details and proceed for ACS authentication
• After successful authentication, ‘Login’ to manage your standing instructions through the profile details & password set earlier.
Will my existing billers registered on BillPay continue to remain active after migration and how can I view them?
Yes, any biller that you have registered on BillPay, will continue to remain active post the migration.
You can view your existing BillPay registrations through the Axis Bank mobile app, post migration by following the below steps:
Login to Mobile Banking App
Select Pay Bills under the Payment section.
View all your existing Bill Pay registrations.
In case you face any challenges, please reach out to the Phone Banking team.
What fees and charges will apply to my credit card after migration?
You can access the detailed list of charges in the Axis Bank MITC (Most Important Terms and Conditions) through the following link:
Please note:
• Interest for the statement generated after migration will be as per Axis Bank rates (please refer MITC for details). However, in case there is an interest amount pertaining to a billing cycle prior to migration, same will be calculated using the applicable Citi interest rates and billed to you post migration if applicable.
• There have been changes to the forex markup levied on transaction reversals, late payment charges, cash advance fees, fuel surcharge waiver, and payment bounce fees. Please refer to the MITC document for more details.
After migration, will there be any change in annual fees charged on my Citi-branded card (s)?
No, there will be no change in the annual fees on your Citi-branded card post-migration. In case there are no annual fees applicable on your card, it will continue as-is even after the migration. In case there are any changes, we will inform you in advance.
Which card should I choose for a merchant EMI transaction after migration?
After migration, please select Axis Bank Credit Card when opting for the merchant EMI option at merchant apps or outlets.
Will the interest rate on my card’s EMI facility remain the same after migration?
Any EMIs (Equated Monthly Instalments) plans taken before migration will be maintained at the current interest rate. Any new EMIs taken after migration will be bound by Axis Bank’s terms and conditions. Please refer to Axis Bank terms & conditions for more information through the following link:
When will my EMIs get billed, post migration? Will there be any change to the schedule of my existing EMIs?
Post migration, your EMIs will be billed on the last EMI date plus 1 month, in your monthly credit card statement.
Additionally, there will be no change in the loan tenure / EMI schedule. However, after the migration, the representation of the total loan tenure for your credit card instalment plan will increase by 1 month. The initial interest, which was previously represented in Month 0, will now be represented in Month 1. Consequently, the instalment numbers on your monthly credit card statements will be adjusted accordingly.
For example, if your credit card statement initially mentioned 3/48 EMIs pre-migration, the new statement will mention 5/49 post migration. This means that if you initially had a 48- month loan plan, your monthly statements will show the initial interest in Month 1, the first EMI in Month 2, and the 48th EMI in Month 49.
Please note, while the numbers and representation change, there is no change in the EMI amount, rate of interest, total amount due etc.
Post migration, will the credit limit on my credit cards remain the same?
Post migration, you will enjoy a single aggregate credit limit across all your Citi-branded and Axis Bank Credit Cards you hold currently. This limit will be the sum of the limits on your open Citi-branded Credit cards and the Axis Bank aggregate credit limit you enjoy currently. This aggregate limit will also be available for use, on each of the cards you hold post migration.
In case you hold a Fixed Deposit backed Credit Card with Axis Bank, limit for the same will be available only on the Fixed Deposit-backed card and will not be a part of the aggregate limit available to the unsecured cards.
For example, before migration, if you hold 2 Citi-branded Credit Cards and 1/multiple Axis Bank Credit Cards with the following credit limits, your aggregate credit limit after migration will be as follows:
| S. No. | Product Type | Credit limit | |
|---|---|---|---|
| Before migration | After migration | ||
| 1 | Citi-branded Credit Card #1 | INR 1 Lakhs | INR 6 Lakhs |
| 2 | Citi-branded Credit Card #2 | INR 2 Lakhs | INR 6 Lakhs |
| Total credit limit for the customer | Citi: INR 3 Lakhs Axis: INR 3 Lakhs | INR 6 Lakhs | |
Please note: Aggregate credit limit after migration at Axis Bank =
= Sum of Citi’s card-wise credit limits + Credit limit at Axis Bank
= INR 1 Lakhs + INR 2 Lakhs + INR 3 Lakhs
= INR 6 Lakhs
In case you do not hold an Axis Bank Credit Card on migration day, your aggregate credit limit will be the sum of all open Citi credit card limits. This aggregate limit will also be available for use, on each of the Citi-branded cards you hold post migration.
For example, before migration, if you hold 2 Citi-branded Credit Cards with the following credit limits, your aggregate credit limit after migration will be as follows:
| S. No. | Product Type | Credit limit | |
|---|---|---|---|
| Before migration | After migration | ||
| 1 | Citi-branded Credit Card #1 | INR 1 Lakhs | INR 3 Lakhs |
| 2 | Citi-branded Credit Card #2 | INR 2 Lakhs | INR 3 Lakhs |
| Total credit limit for the customer | INR 3 Lakhs | INR 3 Lakhs | |
Please note: Credit limit after migration at Axis =
= Sum of Citi’s product-wise credit limits
= INR 1 Lakhs + INR 2 Lakhs
= INR 3 Lakhs
Will the transaction limits and daily limits that I have set-up on my credit card for POS, Online, ATM and Contactless modes remain same as before migration?
Yes, all your transaction limits and daily limits set up on your credit card will remain the same post migration. However, should you wish to reset or view your limits, please follow the process outlined below:
i. Axis Bank Mobile App:
• Login to Axis Bank Mobile App
• Go to Services
• Choose Credit Card Manage Usage
• Select Credit Card
ii. Internet Banking:
• Login to internet banking
• Go to Services
• Select the card under Credit Card section
• Choose manage usage
iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions
How can I update the address for my card delivery/ communication?
Up to 7 days before the migration day:
Please use Citibank Online Account to update your address for card delivery/ communication:
• Log in to your Citibank Online Account and click on ‘Credit Card’ tab for credit cards.
• Click on ‘Contact Details’ and then on ‘View/ Edit’ under Contact Details.
• Choose the relationship for which you wish to View/ Edit contact details.
• Enter the OTP sent to your registered number to View/ Edit contact details Proceed.
• Choose the ‘Edit’ tab to make necessary changes in your Email/ Mobile number/ Mailing address.
• Update the relevant details and click on ‘Save’ to apply the changes.
You can do so by clicking on this link.
Less than 7 days to migration:
You will not be able to update your address for card delivery/ communication.
After migration day
Please use any of the following Axis Bank service channels to update your address for card delivery/ communication:
i. Axis Bank Mobile App:
• Access the menu after login.
• Navigate to Services & Support.
• Select Services.
• Go to My Profile.
• Choose Update Address/Mobile number/Email ID.
ii. Internet Banking:
• Go to the Home page after login.
• Navigate to Services.
• Select My Profile.
• Choose Update Your Address/Mobile number/Email ID.
iii. Branch:
• Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch:click here
• Bring along proof of address (original & photocopy) to place a request for an address change.
Note: If you are an existing customer of both Citi and Axis, we request you to update your address details on both platforms for all your banking relationships before migration itself.
I have multiple cards with Axis Bank and Citi. Will any of my cards be closed on migration day?
No, none of your cards will be closed upon migration day. You can continue to use all your Axis and Citi-branded Cards seamlessly post migration and avail their benefits and features. In case there are any changes to your existing bank relationships, we will inform you of any changes in advance.
Will my Add on Citi branded credit card also be migrated?
Yes, all add-on cards linked to your Citi branded Credit Card(s) would also be migrated to Axis Bank.
- CVCE
- Personal Loan
- 24x7 FlexiCredit
- Mortgages
What will happen to my Citi Asset Backed Finance / Commercial Vehicle and Construction Equipment Loan Account?
This is further to the acquisition of Citi’s consumer banking business in India by Axis Bank, on March 1, 2023. Effective March 11, 2024, your loan/s have been fully migrated to Axis Bank systems.
Will I get my TDS certificate before the completion of migration? How will I receive it?
Yes, you will receive the TDS Certificate for the period from 1stMarch ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.
Will I be required to sign any additional documents?
There are no additional documents required for a seamless migration. You would have already been requested to replace PDCs in favour of Citi loan account to either NACH Mandate, or PDCs favouring Axis Bank. We will keep you updated should there be any requirement of additional documents.
Will there be any change in the tenure or repayment schedule of my Loan?
There will be no change to the tenure or repayment schedule of your loan and will remain as per the agreement entered into with Citi.
Will my loan account number change?
Yes, your customer ID (CIF) and loan account number(s) will be communicated by SMS / email post the migration.
How will I know my new loan number?
The new customer ID and loan account details will be communicated via SMS / email / letter post the migration.
Will there be any change in the loan account number?
Yes, new Axis Bank Personal Loan account number and Customer ID (CIF) will be communicated via email / letter post the migration.
Will there be any changes in service charges for the existing loan accounts post customer migration?
There will be no change to the charges applicable to your loan on account of the migration. It will remain as per the agreement entered with Citi. We will keep you updated, should there be any changes.
Do I need to give fresh mandate for SI (Standing Instruction) / NACH (National Automated Clearing House) for payment of loan EMIs?
Any existing mandates will be automatically migrated to the new loan account. However, if you are making payments through NEFT from any other bank account, please update the payee details with your new loan account number and new Axis Bank IFSC - UTIB0000245.
How can I access my previous and current month Statement of Account (SOA)?
You can log into Internet Banking or the Mobile Banking App, open to view the Statement of Account, or contact our Phone Banking team on 18604195555 / 18605005555 (charges applicable) or 18001035577 (toll-free) to place a request for SOA.
Do we need to change the payee details if I have already added the Personal Loan account number for NEFT payment in another bank account?
Yes, the payee details need to be changed. Please delete the old payee and create a new one with the new loan account number and new Axis Bank IFSC – UTIB0000245
Will there be any changes in the policy on fresh loans or top-up loans?
As a customer, you can avail fresh loans or top-up as per your eligibility. Axis Bank policies will be applicable for all new loans post the migration. You can apply through Internet banking or the Mobile Banking App, open. Alternatively, you can visit here to apply for a loan.
Will there be any change in the account number of my Citibank Ready Credit account?
Your new 24x7 FlexiCredit account number will be communicated to you upon migration.
Will there be any change in dues or due date for my Ready Credit account?
Yes, please note that there will be no auto recovery of principal minimum due from the linked Savings Account post migration. Please make NEFT / IMPS / RTGS payments directly into 24X7 FlexiCredit Account as per your comfort. Make sure to use your new account number and new Axis Bank IFSC – UTIB0000004.
However, interest will continue to be auto recovered on the 1st of the month from the linked Savings Account like before.
How can I close the 24x7 FlexiCredit facility? What are the charges that would be applicable?
No charges are applicable for closure of 24x7 FlexiCredit Account. Repayment can be done through your Axis Bank linked Savings Account.
For standalone / delinked FlexiCredit Accounts, you can make NEFT/IMPS/RTGS payment from any bank account directly to your 24x7 FlexiCredit Account.
Are there any changes in Terms and Conditions for Citibank Ready Credit Account?
Post the migration, 24x7 FlexiCredit terms and conditions and schedule of charges (SOC) will be applicable post renewal of overdraft facility.
Additionally, please note that post effective account migration date, Axis Bank will withdraw / terminate the overdraft facility in the events of default laid down in the terms and conditions. No revised repayment plan will be offered in such scenarios.
You can view the details here.
How can I close the overdraft facility?
Please visit the nearest Axis Bank Loan Centre to place a request for closure of 24x7 FlexiCredit overdraft facility and carry your ID proof as per the existing KYC norms. Kindly ensure to maintain credit balance while placing the request.
How can I request for my current or past Statement of Account (SOA)?
You can easily download the statement through Axis Bank Internet Banking or our Mobile Banking App, open. Alternatively, you can place a request by calling our Phone Banking team or visiting the nearest Axis Bank Loan Centre.
Will I be able to access my Citibank Ready Credit account on the Axis Bank Mobile App, open?
Yes, post the migration to Axis Bank, you can access your 24X7 FlexiCredit account / statement via Axis Bank Mobile Banking App, open.
What will happen if my Citibank Ready Credit account is under Work Out Plan (WOP) or Revised Repayment Plan (RRP)?
Your existing WOP or RRP will continue as is, post migration to Axis Bank. Please make self-payment to your 24x7 FlexiCredit account as per the due amount / WOP installment that will be generated on 1st of every month to avoid bureau impact. There will be no auto recovery of principal due amount created in WOP / RRP cases.
Only the interest amount will be auto debited from the linked Savings Account on the 1st of every month.
Moreover, new WOP or RRP will not be offered in case of non-payment of interest dues or breach of any terms and conditions. Post effective account migration date, Axis Bank will withdraw/terminate the overdraft facility in the event of default laid down in the tTerms and Cconditions. Please refer to the detailed terms and conditions and schedule of charges here.
- HL/LAP
- Home Credit
Are there any changes in Terms and Conditions of Loan Against Property or Home Loan?
There have been no changes in Terms and Conditions owing to the migration. In case there is any change, we will ensure to keep you informed well in advance.
Will there be any changes in the loan account number post migration?
Yes, you will be assigned a new number and details of the new loan account number will be sent to the customers via SMS / email / letter post migration.
Will there be any change in the benchmark rate for my loan after migration to Axis Bank?
If your loan is benchmarked against the Citibank Mortgage Prime Lending Rate (CMPR), Base Rate or Marginal Cost Lending Rate (MCLR), it will not undergo any change. However, if your Citi Mortgage loan was linked to Treasury Bill Linked Rate (TBLR), the same has been moved to Repo Rate published by Reserve Bank of India (RBI). The interest rate on your loan will remain the same and the spread between the interest rate and benchmark / reference rate has been suitably adjusted. If you wish to discontinue with the Repo Rate linked loan, you can close or transfer your loan to other lenders without any prepayment penalty.
Will there be any change to the Schedule of Charges (SOC) for existing Mortgage Loans post-migration?
There will be no change in SOC for existing loan accounts post migration. You will be informed of any changes with prior notice.
How can I make missed repayments towards my Home Loan?
To make the payment towards EMI, please visit Overdue Loan Payments - Axis Bank.
How can I access my existing loan-related documents (Statement of Account, Repayment Schedule, Principal and Interest Certificate)?
You can visit the nearest Axis Bank Loan Centre or contact our Phone Banking numbers on 18604195555 / 18605005555 (charges apply) or 18001035577 (toll-free), to place a request for loan related documents.
What happens to the original security documents / title documents that I have submitted?
The responsibility of safe keeping of the document rests with Axis Bank. All the documents you have submitted will continue to be stored safely.
Are there any changes in Terms and Conditions of Loan Against Property or Home Loan?
There have been no changes in Terms and Conditions owing to the migration. In case there is any change, we will ensure to keep you informed well in advance.
Will there be any changes in the loan account number post migration?
Yes, you will be assigned a new number and details of the new loan account number will be sent to the customers via SMS / email / letter post migration.
Will there be any change in the interest rate on my mortgage loan?
There will be no change in the interest rate of your loan owing to the migration. If the interest rate on your loan is variable, it will continue to adjust according to the changes announced in the benchmark rate to which it is linked, in accordance with the repricing reset cycle applicable on the loan. You will be informed of any changes with prior notice.
Will there be any change in the benchmark rate for my loan after migration to Axis Bank?
If your loan is benchmarked against the Citibank Mortgage Prime Lending Rate (CMPR), Base Rate or Marginal Cost Lending Rate (MCLR), it will not undergo any change. However, if your Citi Mortgage loan was linked to Treasury Bill Linked Rate (TBLR), the same has been moved to Repo Rate published by Reserve Bank of India (RBI). The interest rate on your loan will remain the same and the spread between the interest rate and benchmark / reference rate has been suitably adjusted. If you wish to discontinue with the Repo Rate linked loan, you can close or transfer your loan to other lenders without any prepayment penalty.
Will there be any change to the Schedule of Charges (SOC) for existing Mortgage Loans post-migration?
There will be no change in SOC for existing loan accounts post migration. You will be informed of any changes with prior notice
How can I make missed repayments towards my Home Loan?
To make the payment towards EMI, please visit Overdue Loan Payments - Axis Bank
How can I access my existing loan-related documents (Statement of Account, Repayment Schedule, Principal and Interest Certificate)?
You can visit the nearest Axis Bank Loan Centre or contact our Phone Banking numbers on 18604195555 / 18605005555 (charges apply) or 18001035577 (toll-free), to place a request for loan related documents.
Will there be any change in the other Terms and Conditions of Home Credit Account?
While all features, Terms and Conditions of your Home Credit Vanilla Loan Account remain the same, the interest saved due to the balance maintained in your linked Current Account will be adjusted towards the principal outstanding of your loan, instead of being added to your Current Account balance for future withdrawal. This will help reduce the tenure of your loan and accelerate repayment.
I have a Home Credit Fast Track Account, will I be able to opt for the same facility in Axis Bank?
Yes, you would be able to enjoy the same product with Axis Bank as well.
I have a Home Credit (Vanilla) Account, will I be able to opt for the same facility in Axis Bank?
No, your account will be converted to Home Credit Fast Track variant where the interest savings will be adjusted towards the loan outstanding post conversion.
- Investments
- Demat - Individual
- Demat Non-Individual
Will there be any change to the distributor code of my investment portfolio?
Yes, all your holdings will reflect under Axis Bank Limited AMFI Code: ARN-0019.
I have already done my risk profiling with Citibank. How will my risk profile be migrated? How long will the same be valid for?
Your existing Citibank risk profile will be migrated to Axis Bank along with the existing expiry date. It will be valid till the expiry date or 1 year, whichever is earlier. Risk profiles at Citibank will be mapped to Axis Bank Risk Profiles as follows:
| Citibank Risk Profile | Axis Bank Risk Profile |
|---|---|
| IP1 | Risk Averse |
| IP2 | Conservative |
| IP3 | Balanced |
| IP4 | Growth |
| IP5 & IP6 | Aggressive |
In case your risk profile is in expired status, you will be prompted to update the same when executing your first investment transaction through Axis Bank Internet Banking or Mobile Banking App open or an Axis Bank branch.
In case you have multiple risk profiles across various Citibank investment accounts, the lowest risk profile will be migrated to Axis Bank.
How do I execute investment transactions in Mutual Funds, PMS, AIF and bonds post the migration?
You can make Mutual Fund transactions through Axis Bank Internet Banking or Mobile Banking App, open (Available to individual account holders). You can also reach out to any Axis Bank branch for the same.
Transactions in PMS, AIF and bonds can be executed through any Axis Bank branch. Sovereign gold bonds can be purchased through Axis Bank Internet Banking or Mobile Banking App open or any of the Axis Bank branch.
What happens to my ongoing Mutual Funds SIPs registered with Citibank? Do I need to give fresh mandate / Standing Instruction (SI) for the same?
All existing SIP registrations will be migrated and mapped to the corresponding Axis Bank Investment account. Similarly, all mandate(s) will be mapped to the migrated savings / current account.
Will I continue to get portfolio statements as I have been getting so far from Citibank?
Following investment reports will be available for you to download through Axis Bank Internet Banking / Mobile Banking platforms, open, in lieu of the erstwhile CRISIL reports:
- Portfolio holding statement
- Transaction statement
- Capital gain / loss statement
- Dividend (IDCW) statement.
These statements provide similar information as was available in the erstwhile CRISIL reports. The CRISIL reports will not be available post the migration.
How will my individual demat account be migrated?
Your individual Demat account will be migrated from Axis Bank DP ID IN300685 to Axis Securities Ltd. DP ID IN304295. This is being done to ensure that you can avail the full suite of services offered by Axis Group including trading accounts / facilities at attractive pricing.
How will this migration affect my existing Demat?
Your existing holdings will be seamlessly migrated to Axis Securities Ltd. DP ID IN304295. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Will my DP ID / Client ID change after the migration?
Yes, DP ID will change to Axis Securities Ltd. DP ID IN304295. However, the Client ID may change in certain cases, and we will keep you informed of the same.
Will there be any changes in the way I access my demat account online?
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open.
Will there be any changes in the fees or charges associated with my demat account, post the migration?
Schedule of Charges (SOC) associated with your demat account will remain unchanged on account of migration.
How will this migration affect my existing demat holdings and transactions?
Your existing holdings will be seamlessly migrated from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). This is being done with the objective of offering you a full suite of services from Axis Bank. You will be able to continue to transact and manage your holdings hassle-free, through Axis Bank branches providing demat services.
Will my DP ID / Client ID change after the migration?
Yes, DP ID will change from DP ID IN300685 to another DP ID of Axis Bank (DP ID IN300484). However, Client ID may change in certain cases only, and we will keep you informed regarding the same.
Will there be any changes in the fees or charges associated with my demat account post the migration?
Schedule of Charges (SOC) associated with your demat account will remain the same on migration.
Can I access my demat account online?
Post migration, you will be able to view your demat account balances through Axis Bank Internet Banking / Mobile Banking App, open.
Who should I contact for insurance-related requests such as servicing, surrender, cancellation, and complaints claim etc.?
You can reach out to your Relationship Manager or visit your nearest Axis Bank branch for any support you might need. Click here to know more about our various insurance partners.
Will the change in IFSC affect the payout of an Insurance Policy?
Yes, the IFSC will certainly need to be updated with your insurance company for seamless premium payment. For your convenience, we will centrally update the Axis Bank IFSC with our insurance partners - Aditya Birla Sunlife, Max life, and Tata AIA. However, if you have purchased an Insurance Policy from any other insurer e.g. HDFC Life, Bajaj Alliance, LIC, ICICI Prudential Life etc. then we would request you to reach out to your insurance company to update the new IFSC.
Whom should I reach out to if there is a discrepancy in the premium payment or my premium is not auto-debited as usual?
If you have a standing instruction mandate for your premium payment and it has not been debited as per schedule, please do contact the insurer directly in this regard. In case you are unaware of a mandate that led to a premium payment debit from your account / card, contact your Relationship Manager / Service Relationship Manager, or reach out to the home branch, and raise a redressal request.
Can I set up a fresh standing instruction for my Insurance Policy premium payment on my credit card?
Yes, you can set up a fresh standing instruction on your credit card by directly contacting the insurer. If you need further help, please do not hesitate to reach out to contact your Relationship Manager or our Phone Banking Team.
What is the process of cancellation of standing instruction for Insurance Policy / Policies on my credit card?
After migration, you can log in to Axis Mobile Banking, open by Axis Bank / Internet Banking in few easy steps: Internet Banking > MPIN > Bill Pay & Recharge > Manage Billers > 3 dots > Delete.
What is the process of cancellation of standing instruction for my Insurance Policy / Policies on my Bank account?
In case you wish you cancel and existing Insurance Policy on your Bank account, you can give your cancellation request at your nearest Axis Bank branch or reach out to your Relationship Manager / Service Relationship Manager.
Will my insurance premium continue to be debited through the standing instruction set up on my account?
Yes, there is no change in the process of debiting your insurance premium on your account via standing instruction, and your renewal premium payment will continue to be debited through the account on the due date.
Can I set up new renewal instructions on Axis Bank Internet Banking or Mobile Banking App, open, post migration?
Yes, you can easily set up renewal instructions by accessing the Axis Bank Biller Section on Axis Bank Internet Banking.
- IFSC
- IB-MB
- UPI
- IFSC
- Cheque Book
Will my account number also change?
Across this transition journey, we are working towards a seamless migration for you, with minimal changes. We are pleased to inform you that there is no change to your account number (savings and current), even after the migration.
When is the IFSC expected to change? What will happen to the payments that I am expecting into my Citi account?
Your Citi IFSC will remain active until June 25th, 2024, request you to start using the new Axis Bank IFSC linked to your specific branch immediately to avoid banking disruption post the migration date.
Further, to help you during this transition phase, we will be able to accept payments in your existing bank account with either your Citi or Axis Bank IFSC till June 25th, 2024. Upon the completion of migration, payments made using the Citi IFSC will be returned as the existing Citi IFSC will not be accepted.
I have given my Citi account number and Citi IFSC to many people. What will happen to the payments that I am expecting?
Citi IFSC will remain active until the completion of migration, which is expected by the first half of the FY 2024-25. Up till then, you can use either of the Citi or Axis Bank IFSC seamlessly. However, to get accustomed to the change, we would recommend that you can start using the Axis Bank IFSC linked to your specific branch immediately. Upon the completion of migration, payments using the Citi IFSC will be returned.
Also do note, that remittances or payments to your Citi accounts from any other bank account will compulsorily need to change post the migration date to the new Axis Bank IFSC. To ensure seamless banking, we request you to proactively do the following:
- Please share your new IFSC details with your various remitters, suppliers, tenants, friends, or family, and ask them to use the new IFSC for any future payments.
- All third parties would need to delete your existing payee details saved in their bank account. They can then add you as a new payee with the Axis Bank IFSC and your existing account number.
I have registered my Citi Credit Card in my other bank accounts, for repayment of dues. Do I need to make any change to continue making my card repayments seamlessly?
Yes, repayments to your Citi Credit Card linked to other bank accounts need to be updated with the Axis Bank IFSC. To do this, you should first delete the Citi Credit Card from your other bank account’s payee list. Once done, please add your Citi Credit Card again as a new payee using the new Axis Bank IFSC - UTIB0000400. Thereafter, you can make the repayment for your Citi Credit Card as you currently do.
My monthly electricity bill, OTT subscription etc. is paid automatically as a Standing Instructions setup using my Citi account. Can this continue as is?
Yes, all standing instructions set up in your Citi account (bill payments, credit card repayments, OTT subscription payments etc.) will continue to be valid and no action needs be taken at your end even after the migration. Your Citi Credit Card and loan repayments from your existing Citi account will continue to be processed as currently scheduled by you.
My Loan EMI is automatically paid from my Citi account monthly as a NACH mandate. Do I have to make any changes to this?
To make this transition a smooth one for you, we are working closely with NPCI to have the NACH mandates raised in your Citi account (e.g., mutual fund purchases as Systematic Investment Plans (SIP), insurance premium debits, loan repayments etc.) to be centrally updated with the new Axis Bank IFSC. This change would also require support from the sponsor bank, and we will individually reach out to you, well in advance, in case any action is needed from you.
I have given my Citi account to my equity broker as the payment account for my share trading / broking account. Is there something I need to do in this regard?
Yes, please do update the Axis Bank IFSC with all equity brokers (trading and broking accounts) to whom you may have provided your Citi account details.
I make mutual fund investments through BSE Star and NSE NMF. What action should I take?
We would request you to initiate change in the IFSC with BSE Star/ NSE NMF directly and have your Citi IFSC updated with the Axis Bank IFSC.
What happens to non-life insurance payouts which will be credited in your Citi account?
In case of Non-Life Insurance policies related payment, please do provide the Axis Bank IFSC at the time of claim processing.
I have given my Citi account to receive my pension, annuities, and insurance maturity proceeds. What will happen to the same?
For recurring pay out of insurance policies (annuity, maturity proceeds, pension proceeds, money back etc.) purchased through our insurance partners like Birla Sun Life, Max Life, and Tata AIA life, we will engage with our insurance partners to update the Axis Bank IFSC for uninterrupted pay-outs.
Please do reach out to all insurers other than the ones mentioned above and update the Axis Bank IFSC to avoid inconvenience or interruption in these annuity/ pension/survival payments.
What happens to the Citi cheque book, and any post-dated cheques issued already by me?
Your new Axis Bank cheque book with the new IFSC was delivered to you by end of April 2024. Please cancel all post-dated cheques given by you to vendors, financial institutions, property owners, etc. and replace with the new Axis Bank cheques. In case you need additional cheque leaves, please log on to your Citibank online banking or mobile banking application and place the request.
Further, we will be able to clear Citi cheques till June 25th, 2024, post which Citi cheques will be returned as Citi IFSC will cease to exist.
I have received a chequebook from Axis Bank, but I do not have an account in Axis Bank. What should I do?
Further to the transfer of Citi’s consumer banking business in India to Axis Bank, your Citi account will be migrated to Axis Bank at the time of final migration. While we have ensured that there is no change to the account number for your convenience, we are sending you Axis Bank branded cheque books along with your new IFSC and MICR. You can start using your Axis Bank cheque book immediately on receipt and stop using the earlier Citi cheque book. More details on your new Axis Bank account will be sent to you via email on your registered mail address.
Can I continue using my existing Citi cheque book?
No, it is essential to switch to the new cheque book provided by Axis Bank, as it contains updated IFSC and MICR. Any cheques issued from Citi cheque book should be presented for clearing by your beneficiary before June 25th, 2024, post which, Citi cheques will not be honoured.
I want a new cheque book. How can I place a request for a cheque book?
You may place request for new cheque book via the Citi Mobile App, or Citibank Online till the migration. Post that, you will be able to place a request from the Axis Bank Internet Banking or the Axis Bank Mobile App, Open.
I want to use my new Axis Bank cheque as a bearer cheque. Is it possible?
Yes, you can use your new Axis Bank cheque book as a bearer cheque with the caveat that it should only be redeemed at one of the Citi 34 branches as have been appended in the list of branches above.
Can I use Axis Bank kiosks and drop boxes for my Citi cheques?
While you can use Axis and Citi drop boxes to deposit your Citi cheques, you should not be using Axis Bank kiosks to deposit the same.
Do I need to submit for Positive Pay while issuing the new Axis Bank cheques?
As per Axis Bank guidelines, for all cheques valued above INR 5 Lakhs, it is mandatory to go through PPS (Positive Pay), failing which the cheques will not be honoured. All cheques valued below 5 Lakhs will be honoured even without Positive Pay confirmation.
How do I set up my Positive Pay?
Please follow the following steps to submit a Positive Pay confirmation.
- Log in to your Citibank online page: https://www.online.citibank.co.in/
- Click on the ‘Banking’ tab
- Click on the ‘Positive Pay’ option on the left tab
- Fill in your account number, cheque number, cheque date, amount, and beneficiary name.
- Once done, just submit the same, and the Positive Pay will be raised
How much time will it take to clear the new Axis Bank cheques when issued to another Axis account holder?
All cheques issued including those given to existing account holders in Axis Bank, will be cleared on a T+1 basis as per current CTS clearing timelines, until migration is completed.
How do I log into Axis Bank Internet Banking and Mobile Banking App, open?
Please follow the below steps to register on Axis Bank Mobile app, open: (Starting 15th July 2024)
- Download open from Play store / App store.
- Open the app and click on “Login to your Axis account”.
- Allow access to the asked permissions for seamless experience.
- Verify your mobile number using SMS.
- Complete the registration via methods like OTP authentication, Citi-branded Debit Card /Credit Card/ Forex Card or loan details.
- Enter a nickname for your account.
- Create MPIN and enable biometrics to secure the application.
Here are the steps to register on Axis Bank Internet Banking: (Starting 15th July 2024)
- Visit Axis Bank Internet Banking Here
- Click on ‘Login’ on First Time Login for Former Citibank Customer section.
- Complete the registration via methods like Axis Bank Customer ID, Citi-branded Debit Card or Credit Card details.
- Set your password, security questions and login ID.
- Use your Login ID and password to log in to Axis Bank Internet Banking
What is the Customer ID on the Axis Bank Internet Banking login page?
Axis Bank Customer ID is a unique 9-digit numeric ID. When logging in to Axis Bank Internet Banking and Mobile Banking App, open, you will have to register yourself. To retrieve the Customer ID, please select the OTP process. Click on ‘Get Customer ID’ and enter registered mobile number and PAN details. You will receive an OTP for confirmation and after confirmation, you will receive the Customer ID.
Will my Citi payees be migrated to Axis Bank?
- Yes, payees added to your Citibank account will be migrated to Axis Bank. However, please note:
- If a payee with the same account number is present in your existing Axis Bank as well as Citibank account, then the Axis Bank payee would be retained, and Citi payee will not be migrated to avoid duplication.
- If there are two different account numbers with the same nickname, then Citi payee name will be automatically appended with the last 4 digits of the account to help differentiate.
- Axis Bank does not allow special characters in payee name / nick name. Hence, any special characters in Citi payee name / nickname will be replaced by a space (except for ‘&’ which will be replaced by ‘and’), upon the migration.
Will I be able to view all past Citi transactions on Axis Bank Internet Banking and Mobile Banking App, open?
You can download the Statement of Account for the last 3 years to see the transaction details from Axis Bank Internet Banking and Mobile Banking App, open. However, the fund transfers done prior to migration date will not be available in the ‘History’ section of Axis Bank Internet Banking and Mobile Banking App, open.
Can I view Fixed Deposits (FDs) opened in Citibank in Axis Bank Internet Banking and Mobile Banking App, open?
Yes. You can view your Fixed Deposits (FDs) opened in Citibank from Axis Bank Internet Banking and Mobile Banking App, open.
Where will I see the migrated rewards points on Axis Bank Internet Banking or Axis Bank Mobile app, open and what will be the redemption process?
Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. These EDGE Rewards Points can be seen in Axis Bank Internet Banking and Mobile Banking App, open under EDGE Rewards section.
Here is the Navigation:
Log into Axis Bank Mobile app, open > Home Page > Hamburger Menu > Reward Points
Log into Axis Bank Internet Banking > Home Page >Left Flyout menu > EDGE Rewards
For Redemption:
- Login into your bank’s mobile app or internet banking.
- Visit the EDGE Rewards section.
- Explore the various categories and select the item of your interest.
- Confirm the redemption.
- Once done, items will be shipped to your home. Vouchers will be sent to your email ID.
Can the points be transferred / converted to EDGEMiles?
Yes, they can be transferred to Miles.
Will I get the same conversion ratios on reward points redemption?
There will be no change in the conversion ratios on reward points redemption. Your accumulated points earned until migration date will be converted to Axis Bank EDGE Rewards Points. Rest assured, the value and benefits of these points will remain unchanged, and they will continue to remain, never expiring.
- Inward Transactions
- Outward Transactions
Will I be able to use the Citibank UPI ID post the migration to Axis Bank?
Your Citibank UPI ID will stop working post the migration. If you have registered your UPI using your Citibank account on third-party UPI applications, you will be required to re-register using your new Axis Bank UPI.
How will I register my new Axis Bank account on UPI?
Starting 15 July, you can register your new Axis Bank account on UPI by logging in to the Mobile Banking App, open or via any third-party applications like Google Pay, PhonePe, etc. using the add bank account option.
If I register my Axis Bank account on third-party UPI applications (e.g. Google Pay, Paytm, PhonePe etc.), will my UPI ID or Virtual Payment Address (VPA) remain the same?
While your profile with the UPI application will remain the same, the third-party application may choose to assign a new UPI ID for this new account. It is recommended that you re-check the UPI ID post registration before sharing the details with anyone.
Your UPI ID may change for third-party apps like Google Pay, PhonePe, Amazon Pay, and WhatsApp. For other apps like BHIM, Samsung Pay, Cred etc, your UPI ID or Virtual Payment Address (VPA) will remain the same
I use multiple UPI applications (Mobile Banking App or third-party applications like Google Pay, PhonePe). Will I have to register my Axis Bank account in all applications after the migration?
Yes, you will have to link your account on all applications. However, once you set up your PIN on any application, you need not set the PIN again on other application(s). Once you register on the Mobile Banking App, open by Axis Bank, and set the PIN, you will not have to set the PIN again on other third-party applications during registration. We recommend registering on the Mobile Banking App, open for a seamless transition.
I am a joint account holder. Will I be able to use UPI?
If you are a primary holder of a joint account which allows single operation, you will have access to UPI services. You will also need an active debit card to use the services. However, if you are a secondary account holder, you will not be able to register for UPI.
If somebody makes a payment to my Citibank UPI ID using Google Pay or PhonePe after the migration, will the payment go through?
In case someone sends money to your account using your Citibank UPI ID, the transaction at the sender’s end would fail and the funds would be returned to your sender’s account. Toavoid the same, re-register your UPI ID with the Mobile Banking App, open or any third-party UPI application and share the new UPI ID with the sender.
If somebody makes a payment to my phone number linked to my Citibank account after the migration, will the payment go through?
Post the migration, if someone is making a payment to you via UPI using your phone number,the funds will be credited to one of your other linked accounts. In case your Citibank account was the only account linked to UPI, the payment will not go through. To avoid the same, re-register your UPI ID with the Mobile Banking App, open or any third-party UPI application and share the new UPI ID with the sender.
I have shared the UPI QR code generated for my Citibank account through third-party UPI applications to receive money, will that continue to work post the migration?
No, the QR code will also cease to function post the migration and will result in failure of the transaction. You will have to generate a new QR code for your newly linked Axis Bank account and share the same for receiving funds.
Will there be any change in the transaction limits or the number of transactions that can be done, post the migration?
Existing daily UPI limits for fund transfer and merchant payments will continue to apply for the newly migrated accounts. However, for a new registration, you can send only upto INR 5,000 in the first 24 hours, on Android devices. For iOS users, there is a limit of sending upto INR 25,000 for the first 120 hours i.e., INR 5,000 for every 24 hours for 5 days after registration and linking an account. Limits may vary across UPI Apps for iOS.
Will I be able to use UPI autopay / mandates after the migration?
With your new Axis Bank account, you can now set up UPI autopay / recurring mandates.
What will happen to the refunds / complaints I have raised for UPI transactions done on my Citibank account prior to the migration?
Resolution for the complaints or queries raised prior to the migration will happen through your Axis Bank account post the migration. Any refunds that are to be received, will be credited to your Axis Bank account.
I had initiated a UPI transaction some time before the migration day, funds were deducted from my account but the recipient did not receive the same. Will I receive a refund for this?
After checking the details of the transaction, a refund or confirmation of completion, as applicable, will be shared with you. If a refund has to be issued, the same will be credited to your Axis Bank account.
Will my Citibank UPI transaction history be transferred to Axis Bank?
Yes, your Citibank UPI transaction history for your account will be transferred to Axis Bank. However, it will not be visible on the Mobile Banking App, open or Internet Banking for you to view. You can reach out to our phone banking team for any queries and concerns regarding your past transactions. Call 1800 103 5577, 1860 419 5555 for more information.
Disclaimer: Select set of FAQs are listed here. For complete list, please visit the product page.
- Saving Accounts
- Salary Accounts
- NRI Accounts
- General
- Forex
- Lockers
- Debit Card
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I be able to access my Citibank savings account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank savings account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1 st March ’23, you can visit any Axis Bank branch.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
I am currently a Citigold Private Client / Citigold / Citi Priority / Suvidha salary customer. Which segment will I be a part of, at Axis Bank?
You will be informed of your new segment prior to migration. Rest assured we will ensure there is no change in your experience port this migration.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which an Axis Bank Cust ID will be created and a locker will be allotted. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Will I be required to maintain a new minimum balance to avoid minimum balance charges?
Yes, you will have to maintain a minimum balance as per the Terms and Conditions of your new Axis Bank account and segment to avoid minimum balance fees being levied.
When is the migration from Citi Bank to Axis Bank expected to occur for all my banking relationships?
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
- General
- Lockers
- Forex
- Debit Card
I hold accounts with both Axis Bank and Citibank. What will happen to these accounts post migration? Should I close one account?
All your Axis Bank relationships will be tagged to a single Customer ID and you will be able to access and operate both accounts simultaneously.
Will I be required to maintain a minimum balance in my account, post migration?
Yes, there will be a new minimum balance requirement that customers will need to maintain. We will keep our customers informed in advance.
Will there be any change needed from my end with respect to any Citibank post - dated cheques that I issued prior to migration?
Yes, please start using Axis Bank Cheque Book delivered to you immediately. Any Citibank PDCs should be replaced with Axis Bank cheques as Citibank cheques will not be valid after migration.
Will any change occur in Citibank PO Box address post the migration?
Yes, now you can use Axis Bank PO Box services available in 30+ countries. Refer link.
Till what time I can continue using my old Citibank Cheque Book?
Once you receive the new Axis Bank Cheque Book, please start using it immediately as Citibank cheques will not be valid post migration.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which an Axis Bank Cust ID will be created and a locker will be allotted. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated andwill be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
When is the migration from Citi Bank to Axis Bank expected to occur for all my banking relationships?
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
- General
- Forex
- Lockers
- Debit Card
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I be able to access my Citibank savings account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank savings account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1 st March ’23, you can visit any Axis Bank branch.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
I am currently a Citigold Private Client / Citigold / Citi Priority / Suvidha salary customer. Which segment will I be a part of, at Axis Bank?
You will be informed of your new segment prior to migration. Rest assured we will ensure there is no change in your experience port this migration.
Where can I find the Axis Bank NOSTRO account details?
Please click here to view the account details of Axis Bank NOSTRO account.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by clicking here.
To know more about REMITMONEY features and services, please click here.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which an Axis Bank Cust ID will be created and a locker will be allotted. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Will I be required to maintain a new minimum balance to avoid minimum balance charges?
Yes, you will have to maintain a minimum balance as per the Terms and Conditions of your new Axis Bank account and segment to avoid minimum balance fees being levied.
When is the migration from Citi Bank to Axis Bank expected to occur for all my banking relationships?
As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.
Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.
What changes should I expect on my debit card transaction experience post migration?
Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:
| Card features and services | Pre migration day | Post migration day | |
|---|---|---|---|
| Card details | Card PIN | Remains the same | |
| Card number, expiry date and CVV | Remains the same | ||
| Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) | Remains the same2 | ||
| Fees & statements | Annual fees | Remains the same | |
| Replacement fees | Remains the same | ||
| Digital services – Mobile or Internet Banking | Citi Mobile® App /Citibank Online Account /Citibank Online Account | Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking | |
| Customer Service support | Citi Phone 1860-210-2484 | Axis Phone Banking 1860-419-5555 | |
| Recurring payments / standing instructions | No impact | ||
| Saved card/ token on ecommerce merchants (card-on-file) | No impact | ||
| Transaction alerts (OTP, transaction alerts) | Citi branded | Axis Bank branded | |
| E-commerce payment authentication portal | Citi branded | Axis Bank branded | |
Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit cards: Subject to maximum daily limits set by Axis Bank.
Which Axis Bank Debit Card benefits will be applicable on my Citi-branded Debit Card till the time I receive the new card?
Please refer to the table below to find out the details of the new debit card effective migration day:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
* Also applicable for non-resident (NR) cardholders
Which Axis Bank Debit Card will I receive post-migration?
Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:
| Sr.No. | Axis Bank Account Segment | Axis Bank Debit Card | Detailed Terms and Conditions |
|---|---|---|---|
| 1 | Axis Bank Burgundy Private | Axis Bank Burgundy Private Debit Card | Click Here |
| 2 | Axis Bank Burgundy | Axis Bank Burgundy Debit Card | Click Here |
| 3 | Axis Bank Priority | Axis Bank PRIORITY Debit Card | Click Here |
| 4 | Axis Bank Prestige | Axis Bank PRESTIGE Debit Card | Click Here |
| 5 | Axis Bank Liberty | Axis Bank LIBERTY Debit Card | Click Here |
| 6 | Axis Bank Business | AXIS BANK BUSINESS SUPREME Debit Card | Click Here |
| 7 | Axis Bank Prime | Mastercard Debit Card | Click Here |
| 8 | Axis Bank Basic Savings Bank Deposit Account | Axis Bank Basic Savings Account Debit Card | Click Here |
Till you receive your new Axis Bank Debit Card, you will enjoy the benefits of Axis Bank Debit Card on your existing Citi-branded debit card as per the table mentioned in question 1.4. To find out your Axis Bank account, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank Cheque Book. You can also call us at the following numbers:
For Axis Bank Burgundy Private:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 210 8888
For Axis Bank Burgundy:
- Before migration day: 1860 210 2484
- On and post migration day: 1800 419 0065
For Other Segments:
- Before migration day: 1860 210 2484
- On and post migration day: 1860 419 5555
For NRI Customers:
- Before migration day: Click here
- On and post migration day: Click here
Latest Video
Contact Now
- Call us at 1860-419-5555 or 1860-500-5555 (local charges applicable) / 18001035577 (Toll Free)
- Use +91-22-4955-2484 for calling us from outside of India
- Phone Banking teams are available from 9 AM to 9 PM for all your banking needs.
- Chat online at www.axisbank.com/support
- Please write to head customercare@citi.com for any transition related queries or feedback.
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.
